Refund policy

Returns Policy

We hope the pieces you choose from Sooteē feel at home in yours. If something is not quite right, we are happy to help. Eligible items may be returned for store credit within 7 days of delivery.

To be eligible for a return, merchandise must be unused, unwashed, in its original condition and packaging, with all tags attached.

To request a return, please email info@sooteeliving.com within 7 days of receiving your order with your order number and the item you wish to return. Once approved, you will receive instructions for returning your item. Returns sent without prior authorization may not be accepted.

Original shipping and processing charges are non-refundable. Return shipping costs are the responsibility of the customer. We recommend using a trackable and insured shipping service, as Sooteē cannot be responsible for items lost or damaged in return transit.

Once your return has been received and inspected, store credit will be issued for the value of the returned merchandise.

If your order arrives damaged, defective or incorrect, please contact us promptly with your order number and photographs of the issue so that we can make it right.

Exchanges

We are happy to offer an exchange for damaged or incorrect items, subject to availability. If a replacement is unavailable, we will issue store credit or a refund, as appropriate.

Final Sale Items

Made-to-order and custom pieces, discounted items, gift cards, fabric cut by the yard, fabric swatches, workshop or event tickets, and items marked Final Sale cannot be returned or exchanged.

A Note on Handmade

Our pieces are made by hand using traditional processes. Subtle variations in color, print, weave and texture are a natural part of the handmade process and make each piece unique. These variations are not considered defects.