Shipping policy

Each Sooteē order is carefully prepared and packed by our studio before it begins its journey to you.

Shipping costs are calculated at checkout based on the destination, size and weight of your order. From time to time, particularly large or oversized pieces may require an additional shipping charge; where applicable, this will be noted on the product page or communicated before shipment.

Lead Times

In-stock pieces typically ship within 3–5 business days. As many of our textiles and objects are produced in small batches, pre-order and made-to-order pieces may have longer lead times. The estimated shipping window for these pieces will be noted on the individual product page.

We generally ship an order together whenever possible. If pieces within your order have significantly different lead times, we may ship them separately or contact you to discuss the best option.

If you need an order by a particular date, please reach out to us before placing your order. We will always do our best to accommodate your request.

Tracking & Delivery

As soon as your order is on its way, you will receive a shipping confirmation with tracking details.

Please make sure your shipping address is complete and accurate at checkout. Once an order has been dispatched, we may not be able to change or redirect its destination.

We recommend following your tracking information and arranging for your parcel to be received in a secure location. Once a shipment has been marked as delivered by the carrier, responsibility for the package passes to the recipient.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please check around the delivery location and with your building, household or neighbors first.